General Questions

• Do you accept returns?
• Do you accept exchanges?
• What shipping services do Small World Kids use?
• What do I do if my item doesn’t arrive?
• Do you accept international orders and ship overseas?
• How do I leave you feedback – good or bad?

Questions about Bambino Merino

• What should my baby wear under a Bambino Merino sleeping bag?
• How should I wash my Bambino Merino item?

Questions about Born Free

• What is Bisphenol-A?

Q. Do you accept returns?

A. Yes, we accept returns in the following circumstances. We offer a 14 day money back return policy for all non-custom or personalised items. If you wish to return your product for any reason we offer a full refund as long as it is returned to us within 14 days of your receiving it, is in original condition, with all packaging and/or tags intact. Please see the ‘Customer Service’ section for more information and further instructions.

Q. Do you accept exchanges?

A. Yes, we accept exchanges under the following conditions. If a customer is dissatisfied with the size or colour of an ordered item we will accept exchanges, provided the original item is returned in an undamaged and original condition with all packaging intact. The exchange will be made provided the replacement item is in stock. In the case of an exchange the customer shall be responsible for all return shipping costs, as well as the shipping costs associated with Small World Kids sending the new item out to the customer. Please see the ‘Customer Service’ section for more information and further instructions.

Q. What shipping services do Small World Kids use?

A. We understand that every penny often counts so we will always try to ship your item by the most economical and secure method available. Our preferred shipping partner is the Royal Mail for packages under 4kg. We use their 'Recorded Tracked' service in the UK, and their Airsure airmail service for international orders. For items of a heavier weight, or travelling to international destinations we also use DHL and Parcelforce. Where possible you will be given the choice of shipping methods during the transaction, and your selection and associated cost will be confirmed during checkout. We will notify you when your item has been dispatched, and confirm the delivery method.

Q. What do I do if my item doesn’t arrive?

A. While we do everything we can to ensure your order is sent securely, sometimes things do go wrong outside of our control. If your item has not arrived please first check the shipping confirmation email we sent for the tracking information we provided. If this doesn’t offer an explanation please send an email to info@smallworldkids.biz, quoting your order number so we can investigate.

Q. Do you accept international orders and ship overseas?

A. Yes, we pride ourselves in being an international company and we welcome orders from all over. Our payment system is provided by PayPal and accepts 19 currencies. For more information on this please see the ‘Pricing and Payment’ section of Customer Service. We will also ship overseas, but please note that we cannot be responsible for any customs or duty charged by your country.

Q. How do I leave you feedback – good or bad?

A. Please send an email with any feedback to info@smallworldkids.biz. We will do our best to address your comments quickly. If you have positive feedback we would love to hear it, and will possibly contact you to enquire if you are willing to share it via our testimonials section. Likewise, if you know of a great product that you’d like to see added to our range please send us an email.

Bambino Merino

Q. What should my baby wear under a Bambino Merino sleeping bag?

A. External factors such as the temperature of the baby’s nursery and your baby’s health determine what clothing should be worn underneath our sleeping bags. We always recommend you dress your baby in natural fibres such as cotton or merino wool for sleeping. This ensures your baby’s skin can breathe.

The layers required for a comfortable nights’ sleep will vary from baby to baby. Simply adjust the level of clothing your baby is wearing to suit the room temperature.

As a guide, in summer time a baby will usually be comfortable wearing one layer beneath their Bambino Merino sleeping bag i.e. a short sleeved cotton bodysuit or lightweight pyjamas. In high summer or in warmer climates, a sleeveless cotton vest or even just a nappy will be all baby needs beneath his/her sleeping bag, especially for daytime sleeps on very hot days. In winter time and in areas with cooler night time temperatures, two layers of long sleeved cotton or merino wool will keep baby warm and comfortable. Our superfine merino wool bodysuits and sleepsuits are ideal for layering beneath our sleeping bags

Q. How should I wash my Bambino Merino item?

Merino wool is not as difficult to care for as you might think and more forgiving than traditional wool garments. Of course the best way to prolong its life and maintain the softness and strength of wool is to hand wash at low temperature using a mild wool detergent.

As busy parents ourselves we know it is almost impossible to find time for hand washing so our garments can be machine washed provided the following golden rules are followed.

• Always use an approved wool detergent such as Ecover Delicate for Silk & Wool, Persil Silk & Wool or Woolite. Don’t presume your usual non-bio detergent will be fine, if you check the label most say they are not suitable for wool
• Wash at a maximum temperature of 40˚c – any hotter and the wool will ‘felt’ and shrink
• Spin gently
• Do not soak
• Fabric conditioners or softeners are not recommended (or needed)
• Gently reshape the garment as you remove it from the washing machine
• Do not use bleach
• Merino doesn’t hold a lot of water so dries quickly on a drying rack or over a banister or radiator. If you have a tumble drier, make sure it has a low heat setting and use on this setting only
• Dry away from direct sunlight
• Cool iron if required (we have never found the need nor desire to do this)

Merino is naturally stain and odour resistant and requires less frequent washing than other fabrics – hooray!

We recommend unzipping your baby sleeping bag and airing it over the cot rail in between sleeps to cut down on washing.

Born Free

Q. What is Bisphenol-A?

A. Bisphenol-A is a chemical found in all feeding bottles made from polycarbonate. Various scientific institutions, as well as the British Government, are currently studying the following effects of Bisphenol-A on humans including:

• Early onset of puberty
• Increased instances of childhood hyperactivity
• Learning disorders and impaired mental development
• Declining sperm counts and semen quality
• Climbing rates of breast cancer
• Deformities of male and female reproductive organs

More and more scientific literature is showing that Bisphenol-A, “a known endocrine disruptor” according to the WWF (World Wildlife Fund) can have a potentially dangerous affect on our children’s lives. The effects of BPA are still being researched.

Please see the following links for more information on BPA and baby feeding products: http://news.bbc.co.uk/1/hi/uk/7384856.stm">
http://abclocal.go.com/ktrk/story?section=news/health&id=6083150
http://www.telegraph.co.uk/news/uknews/1956069/baby-bottles-may-cause-obesity.html
http://news.sky.com/skynews/home/sky-news-archive/article/20080641315270
http://www.telegraph.co.uk/news/1931488/baby-bottles-contain-harmful-chemical.html
http://www.telegraph.co.uk/health/1577086/dont-put-hot-water-in-plastic-bottles.html